Refund policy

Refund Policy

Fragrance preferences are personal, so we encourage you to explore our Discovery Duos before choosing a full-size product.

All sales are final. We do not accept returns or offer refunds for change of mind or scent preferences.

Damaged items

If your order arrives damaged, contact support@elfenneandco.com within five calendar days of the delivery date. Include your order number and clear photos of both the damaged item and its packaging.

We review each request before making a decision and will provide instructions on next steps. A request does not automatically qualify for a refund or replacement. Please do not return any items without receiving instructions from us.

Defective or incorrect items

If you receive a defective or incorrect item, please contact support@elfenneandco.com promptly so we can review the issue and provide instructions.

Your legal rights

Nothing in this policy limits any rights you may have under applicable law.