Shipping policy

Shipping Policy

Orders from Elfenne & Co. are carefully prepared and packaged before shipment.

Processing Time
Orders are typically processed within 2–4 business days, excluding weekends and holidays.

Shipping Rates & Promotions
Available shipping rates and delivery options are displayed at checkout. From time to time, Elfenne & Co. may offer promotional shipping offers, including free shipping promotions. Any applicable promotion and its terms will be displayed on our website or at checkout.

Delivery
Delivery times begin after your order has been processed and transferred to the carrier. Once your order ships, tracking information will be sent to the email address provided at checkout.

Please ensure that your shipping address is correct before submitting your order. Elfenne & Co. is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided by the customer.

If your package arrives damaged or there is an issue with your shipment, please contact support@elfenneandco.com and include your order number.