Terms of service

Terms of Service

By accessing elfenneandco.com or purchasing from Elfenne & Co., you agree to these Terms of Service.

Products & Availability
Elfenne & Co. offers home fragrance products, including reed diffusers, diffuser refills, room & linen sprays, and related products. Products, fragrances, pricing, promotions, and availability may change without notice.

We make every effort to display and describe our products accurately. Colors, packaging, and product appearance may vary slightly due to photography, screen settings, packaging updates, or the nature of our products.

Orders & Payment
Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.

We reserve the right to refuse or cancel an order when reasonably necessary, including suspected fraud, pricing or inventory errors, product unavailability, or circumstances that prevent us from fulfilling the order. If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

Promotions
Discounts, free shipping, promotional codes, and other offers may be offered from time to time. Promotions may have specific eligibility requirements, expiration dates, exclusions, or other conditions and may be changed or discontinued as permitted by law.

Product Use & Safety
Elfenne & Co. products should be used only for their intended purpose and according to the instructions provided.

Keep fragrance products out of reach of children and pets. Do not ingest. Avoid contact with eyes. Reed diffuser liquid and room & linen sprays should be handled carefully.

When using room & linen sprays on fabrics or textiles, test a small, inconspicuous area first. Elfenne & Co. is not responsible for damage resulting from misuse or failure to follow product instructions.

Shipping, Returns & Refunds
Purchases are also subject to our Shipping Policy and Refund & Return Policy.

Website Use
Content on elfenneandco.com—including our branding, photographs, product descriptions, graphics, logos, and other original content—belongs to Elfenne & Co. or is used with appropriate authorization and may not be reproduced, copied, or commercially used without permission.

You may not use our website for unlawful purposes or attempt to interfere with the operation or security of the website.

Third-Party Services
Certain website features, payment services, shipping services, or other functions may be provided by third parties. Their services may be subject to their own terms and policies.

Changes to These Terms
We may update these Terms of Service from time to time. The version posted on our website will apply from its stated effective date, subject to applicable law.

Contact Us
Questions regarding these Terms of Service may be sent to support@elfenneandco.com